Warranty Policy
Last updated: 5/25/2026
JUGRFIT provides a 1-year limited warranty from the date of delivery. It covers manufacturing defects in materials and workmanship under normal, personal use.
Chiller defect process
Step 1: Troubleshooting. Many issues can be solved quickly without a return. Before we approve any repair or replacement, our support team will walk you through reasonable troubleshooting steps. These may include photo or video documentation, serial number verification, setup checks, and guided diagnostics. Skipping reasonable troubleshooting may result in a denied warranty claim.
Step 2: Repair center authorization. If troubleshooting does not resolve the issue and it appears to be a manufacturing defect, we will authorize the chiller to be sent to our designated repair center. For confirmed manufacturing defects, JUGRFIT covers shipping both to and from the repair center. We will provide packaging and shipping instructions. Repairs typically take 10 to 20 business days after the unit is received.
Step 3: Repair or replacement. If a manufacturing defect is confirmed, JUGRFIT will, at its discretion, repair the unit, send replacement parts, or replace the unit with one that is new or refurbished to like-new condition.
Step 4: If the unit cannot be repaired. If the unit cannot be repaired and a replacement is not possible within a reasonable timeframe, we will either provide a replacement unit or issue a refund of the purchase price, minus a reasonable amount for any use you have already had. JUGRFIT determines the resolution method.
What the warranty does not cover
Improper installation or electrical setup
Running the pump dry
Freeze damage, including leaving the chiller or tub outdoors in freezing conditions
Failure to perform routine maintenance
Damage from weather or environmental exposure
Use in a commercial or rental setting, as our products are warranted for personal, home use only
Unauthorized modifications or repairs
Cosmetic wear, such as minor scratches or surface marks that do not affect function
Neglect, misuse, or accidental damage
Failing to follow the care and maintenance instructions provided with your product may void your warranty.
A note on freezing weather
The most common cause of chiller damage is freezing. When temperatures drop below freezing, disconnect the hoses, drain the chiller fully, and store it indoors. Freeze damage is not covered by this warranty.
Extended Warranty
Available within 30 days of receiving your order. After this period, the extended warranty can no longer be added. Message us at contact@jugrfit.com and get an extended warranty for your tub or chiller.
