Let us walk you through.

JUGRFIT Support

Find answers to common questions, watch setup videos, download the Turbo Chiller manual, troubleshoot common issues, and review JUGRFIT policies.

Common Questions

It depends on ambient temperature, your starting water temperature, and how much water you're using. From room temperature, expect roughly 10 hours to reach an everyday plunge range around 50°F, and about 18 hours to reach 37°F. Most owners set their temperature, let it run overnight, and it's ready by morning. After that first cooldown, the chiller cycles to hold your set temperature, so it stays ready without you doing anything.
Less than you might expect. The chiller has 1050W of cooling capacity but only draws about 435W while actively cooling, and it does not run continuously. Once your water reaches temperature, it cycles on and off to hold it, so most owners see operating costs of around $0.30 to $0.90 per day depending on climate, how cold they run it, and local electricity rates. Keeping the chiller in a shaded, well-ventilated spot reduces how hard it has to work, which lowers the cost further.
Yes. Common cold plunge cleaners and water treatments are fine to use. The main thing to stay away from is chlorine, along with bromine and standard pool or spa chemicals, since they can corrode the chiller's internal components over time and can irritate your skin. A popular option is 12% food-grade hydrogen peroxide, which is non-corrosive and works well for extending water clarity. Most owners add about 1 to 2 tablespoons per week. A submersible UV light is a good chemical-free alternative, and our external 20-micron cartridge filter helps too. Any of these will stretch water life, and combining them can take you to six weeks or more between refills.
Every two weeks with daily use is a good baseline, though it depends on how often you plunge, how many people are using it, and your climate. Heat and heavy use both shorten the window. If the water turns murky or the tub feels slick, refill it regardless of the calendar. Showering before each plunge is the easiest way to stretch the time between changes. A submersible UV light, an external 20-micron cartridge filter, or food-grade hydrogen peroxide can extend it to six weeks or more.
The UV light is a submersible unit that sits in the tub and helps keep the water clearer for longer without adding anything chemical. It is the same technology used in aquariums and ponds. You will still need to change the water, just less often. The UV light does not filter sediment or replace the built-in filter, and it does not eliminate the need for fresh water. Paired with the filter and a habit of showering before you plunge, most owners find it stretches the time between refills considerably.
Yes, and no tools are needed. Inflate the tub with the included hand pump, set it on a level surface, connect the hoses to the chiller, fill with a garden hose, plug into the GFCI cable, and set your temperature. Most people are done in under 20 minutes. The only waiting is the initial cooldown. Fill it in the evening and it is ready to plunge by morning.
Yes, though performance may decrease in very high ambient temperatures. Here is what to expect: Below 60°F ambient: about 37 to 40°F 60° to 70°F ambient: about 37° to 41°F 70° to 80°F ambient: about 39° to 43°F 80° to 90°F ambient: about 40° to 46°F 90°F and above: about 40° to 48°F For best results, place the chiller in a shaded, well-ventilated area to optimize cooling efficiency. If you have it in the garage in the summer, make sure to crack the garage door for ventilation.
Yes, though extreme heat and freezing temperatures both require proper handling. The chiller is IPX4 rated, so rain and splashing are not a problem, and the tub handles the outdoors well. In winter, ambient temperature does much of the cooling for you, so the chiller runs very little. The important rule is that the chiller must never be allowed to freeze. In freezing conditions, many owners simply disconnect the chiller, drain all the water out of it before storing, and use the included tub plugs. The cold air often keeps the water plunge-ready without active chilling. If you leave the chiller connected, keep the system running, as circulating water helps prevent freezing. Freeze damage is not covered under warranty.
Easier than most people expect. The chiller circulates water continuously through a built-in 40-micron stainless steel mesh filter that catches sediment, and the filter pops out for cleaning. Showering before you plunge does more to keep the water clean than anything else. Depending on how often you use it, most owners change the water every two weeks with daily use and wipe down the interior about once a month. If you want to go longer between changes, external options like a submersible UV light, an external 20-micron cartridge filter, or food-grade hydrogen peroxide can stretch water life to six weeks or more. We sell the UV light and the external filter. We do steer people away from chlorine and other harsh chemicals, since they can corrode the chiller over time and irritate your skin.
Yes, as long as you stay reasonably on top of it. The chiller circulates and filters the water continuously rather than letting it sit stagnant, and cold water slows bacterial growth on its own. Showering before you plunge keeps oils and sweat out of the tub in the first place, which matters more than anything else you do. Most owners refill every two weeks with daily use, sooner with multiple people or in hot weather. Trust what you see: if the water looks cloudy or the tub feels slick, it is time for fresh water.
No. Day to day there is nothing to do. The chiller circulates and filters on its own and holds your set temperature without any input from you. The real upkeep is refilling the tub and rinsing the filter every couple of weeks, plus wiping down the interior about once a month. Additives such as 12% food-grade hydrogen peroxide, a submersible UV light, or external filtration can stretch the time between refills considerably. It is less work than a hot tub and far easier than hauling and dumping ice every session, but it is not zero. The water does need attention on a regular rhythm.
Mainly posture and footprint. The barrel is built for an upright, seated plunge, and its compact shape fits easily on a patio, in a garage, or anywhere floor space is tight. The long tub lets you recline and stretch out for full-body immersion, which takes more room but suits people who want to lie back rather than sit up. Neither is better, it comes down to how you like to plunge and how much space you have. Many owners choose the barrel for the natural sitting posture and smaller footprint, while others prefer the long tub for the extra room to stretch.
It depends on ambient temperature, your starting water temperature, and how much water you're using. From room temperature, expect roughly 10 hours to reach an everyday plunge range around 50°F, and about 18 hours to reach 37°F. Most owners set their temperature, let it run overnight, and it's ready by morning. After that first cooldown, the chiller cycles to hold your set temperature, so it stays ready without you doing anything.
Yes, though performance may decrease in very high ambient temperatures. Here is what to expect: Below 60°F ambient: about 37 to 40°F 60° to 70°F ambient: about 37° to 41°F 70° to 80°F ambient: about 39° to 43°F 80° to 90°F ambient: about 40° to 46°F 90°F and above: about 40° to 48°F For best results, place the chiller in a shaded, well-ventilated area to optimize cooling efficiency. If you have it in the garage in the summer, make sure to crack the garage door for ventilation.
Less than you might expect. The chiller has 1050W of cooling capacity but only draws about 435W while actively cooling, and it does not run continuously. Once your water reaches temperature, it cycles on and off to hold it, so most owners see operating costs of around $0.30 to $0.90 per day depending on climate, how cold they run it, and local electricity rates. Keeping the chiller in a shaded, well-ventilated spot reduces how hard it has to work, which lowers the cost further.
Yes, though extreme heat and freezing temperatures both require proper handling. The chiller is IPX4 rated, so rain and splashing are not a problem, and the tub handles the outdoors well. In winter, ambient temperature does much of the cooling for you, so the chiller runs very little. The important rule is that the chiller must never be allowed to freeze. In freezing conditions, many owners simply disconnect the chiller, drain all the water out of it before storing, and use the included tub plugs. The cold air often keeps the water plunge-ready without active chilling. If you leave the chiller connected, keep the system running, as circulating water helps prevent freezing. Freeze damage is not covered under warranty.
Yes. Common cold plunge cleaners and water treatments are fine to use. The main thing to stay away from is chlorine, along with bromine and standard pool or spa chemicals, since they can corrode the chiller's internal components over time and can irritate your skin. A popular option is 12% food-grade hydrogen peroxide, which is non-corrosive and works well for extending water clarity. Most owners add about 1 to 2 tablespoons per week. A submersible UV light is a good chemical-free alternative, and our external 20-micron cartridge filter helps too. Any of these will stretch water life, and combining them can take you to six weeks or more between refills.
Easier than most people expect. The chiller circulates water continuously through a built-in 40-micron stainless steel mesh filter that catches sediment, and the filter pops out for cleaning. Showering before you plunge does more to keep the water clean than anything else. Depending on how often you use it, most owners change the water every two weeks with daily use and wipe down the interior about once a month. If you want to go longer between changes, external options like a submersible UV light, an external 20-micron cartridge filter, or food-grade hydrogen peroxide can stretch water life to six weeks or more. We sell the UV light and the external filter. We do steer people away from chlorine and other harsh chemicals, since they can corrode the chiller over time and irritate your skin.
Every two weeks with daily use is a good baseline, though it depends on how often you plunge, how many people are using it, and your climate. Heat and heavy use both shorten the window. If the water turns murky or the tub feels slick, refill it regardless of the calendar. Showering before each plunge is the easiest way to stretch the time between changes. A submersible UV light, an external 20-micron cartridge filter, or food-grade hydrogen peroxide can extend it to six weeks or more.
Yes, as long as you stay reasonably on top of it. The chiller circulates and filters the water continuously rather than letting it sit stagnant, and cold water slows bacterial growth on its own. Showering before you plunge keeps oils and sweat out of the tub in the first place, which matters more than anything else you do. Most owners refill every two weeks with daily use, sooner with multiple people or in hot weather. Trust what you see: if the water looks cloudy or the tub feels slick, it is time for fresh water.
The UV light is a submersible unit that sits in the tub and helps keep the water clearer for longer without adding anything chemical. It is the same technology used in aquariums and ponds. You will still need to change the water, just less often. The UV light does not filter sediment or replace the built-in filter, and it does not eliminate the need for fresh water. Paired with the filter and a habit of showering before you plunge, most owners find it stretches the time between refills considerably.
No. Day to day there is nothing to do. The chiller circulates and filters on its own and holds your set temperature without any input from you. The real upkeep is refilling the tub and rinsing the filter every couple of weeks, plus wiping down the interior about once a month. Additives such as 12% food-grade hydrogen peroxide, a submersible UV light, or external filtration can stretch the time between refills considerably. It is less work than a hot tub and far easier than hauling and dumping ice every session, but it is not zero. The water does need attention on a regular rhythm.
Yes, and no tools are needed. Inflate the tub with the included hand pump, set it on a level surface, connect the hoses to the chiller, fill with a garden hose, plug into the GFCI cable, and set your temperature. Most people are done in under 20 minutes. The only waiting is the initial cooldown. Fill it in the evening and it is ready to plunge by morning.
Mainly posture and footprint. The barrel is built for an upright, seated plunge, and its compact shape fits easily on a patio, in a garage, or anywhere floor space is tight. The long tub lets you recline and stretch out for full-body immersion, which takes more room but suits people who want to lie back rather than sit up. Neither is better, it comes down to how you like to plunge and how much space you have. Many owners choose the barrel for the natural sitting posture and smaller footprint, while others prefer the long tub for the extra room to stretch.

Video Guides & Manuals

Video Guides & Manuals

For important setups

For important setups

Turbo Chiller Setup

How to connect the chiller, hoses, pump, and filter and confirm proper water flow before use.

UV Light Setup

How to install and safely use the optional submersible UV light for water maintenance.

E2 Error Code Fix

How to restore water flow, prime the pump, and bleed air from the filter if the chiller shows an E2 error.

Turbo Chiller Manual

PDF manual for the JUGRFIT Turbo Chiller system.

Troubleshooting

Troubleshooting

The E2 error means the chiller is not detecting proper water flow. First, make sure the filter is clean. Turn the chiller off, then unscrew the small drainage cap on the back of the chiller to release trapped air. Turn the chiller back on while water drains from the opening. Once the fan starts running, reinstall the drainage cap. Water should then begin flowing normally.
Make sure the plug and outlet are completely dry. Try a different outlet to confirm whether the issue is related to the circuit. If the GFCI trips when the compressor or fans turn on, contact support and include a short video showing the plug, outlet, and chiller display.
First, close the valves on the tub so water does not pour out while you address the leak. For hose connections, disconnect the leaking connection and wrap several layers of Teflon tape around the male threads. Also, make sure the small O-ring is fully seated inside the female threaded fitting before reconnecting and tightening it securely. If the leak is coming from the filter, check that the filter O-ring is properly seated and not damaged. Reopen the valves and check for leaks. Contact support with photos or a short video if the leak continues. A small amount of condensation is normal in high ambient temperatures.

Policies

Policies

Easy to find, in one place.

Easy to find, in one place.

Need more help?

Need help with your JUGRFIT product?

Need more help?

Send us a message and our support team will get back to you as soon as possible.

Send us a message and our support team will get back to you as soon as possible.

For the fastest assistance, please include your order number, product type, a description of the issue, and any photos or videos that help show what is happening.

For the fastest assistance, please include your order number, product type, a description of the issue, and any photos or videos that help show what is happening.

Ready to Plunge In?

Experience cold therapy. Shop the JUGRFIT tubs and chillers.

Let’s Break the Ice

No cold shoulders here, just clear answers.

Whether you’re stuck on the technical specs or just need a mental pep talk before your first sub-50° session, we’ve got you. Drop us a line and our team will get back to you faster than a 37°F shock to the system.

Need help with a JUGRFIT product?

Need more information?

Dedicated to empowering people to experience the transformative power of cold water therapy.

© 2026 JUGRFIT

Based in the USA

Ready to
Plunge In?

Experience cold therapy. Shop the JUGRFIT tubs and chillers.

Let’s Break the Ice

No cold shoulders here, just clear answers.

Whether you’re stuck on the technical specs or just need a mental pep talk before your first sub-50° session, we’ve got you. Drop us a line and our team will get back to you faster than a 37°F shock to the system.

Need help with a JUGRFIT product?

Need more information?

Dedicated to empowering people to experience the transformative power of cold water therapy.

© 2026 JUGRFIT

Based in the USA

Ready to Plunge In?

Experience cold therapy.
Shop the JUGRFIT tubs and chillers.

Let’s Break the Ice

No cold shoulders here, just clear answers.

Whether you’re stuck on the technical specs or just need a mental pep talk before your first sub-50° session, we’ve got you. Drop us a line and our team will get back to you faster than a 37°F shock to the system.

Need help with a JUGRFIT product?

Need more information?

Dedicated to empowering people to experience the transformative power of cold water therapy.

© 2026 JUGRFIT

Based in the USA