Returns and Refunds
Last updated: 5/25/2026
We want you to be happy with your cold plunge setup. If something isn't right, here's exactly how returns work. We sell two main products, the ice bath tub and the water chiller, both individually and as a bundle. Because the tub and the chiller have very different hygiene and testing considerations, each one has its own return rules below.
The 30-day window
You have 30 days from the date your order is delivered to request a return. To start one, email contact@jugrfit.com with:
Your full name
Your order number
The reason for your return
Photos or video, if you are reporting damage or a defect
Please wait for written approval before sending anything back. Returns shipped to us without prior approval cannot be accepted.
Ice Bath Tub returns
The water rule. Once water has been added to a tub, fully or partially, the tub can no longer be returned. This is a hygiene and sanitation standard, and it is strict. Please inspect the tub fully before filling it.
You are welcome and encouraged to set the tub up, sit in it, and check the size, material quality, and fit before adding any water.
To be eligible for return, the tub must be:
New and unused
Free of scratches, dents, dust, staining, mineral buildup, odor, or residue
Returned in its original packaging
Complete with all parts and accessories
Water Chiller returns
The chiller works differently. You are allowed to plug it in and run it to confirm it functions and fits your setup.
To be eligible for return, the chiller must be:
In like-new, fully working condition
Free of scratches, dents, dust, mineral buildup, corrosion, or odor
Fully drained and wiped clean
Returned in its original packaging with all hoses, connectors, parts, and user guides
Bundle returns
If you bought a tub and chiller as a bundle and want to return only one item, your refund is calculated as the bundle price you paid minus the standalone price of the item you keep.
If your bundle included a free or promotional item and you choose to keep that item, its standard retail value will be deducted from your refund.
Tub returns within a bundle still follow the water rule above. If water has been added to the tub, the tub portion is not refundable, though the chiller may still qualify for return on its own.
Return shipping & fees
For change-of-mind returns:
You are responsible for return shipping costs
A 10% restocking fee applies to the items being returned
Original outbound shipping costs are not refundable
The restocking fee and return shipping costs do not apply when a return is due to a verified defect. In those cases, we cover the cost.
Exchanges
If you would prefer to exchange an item rather than receive a refund, let us know when you contact us. We can arrange a swap once your return has been received and approved.
Refunds
Once we receive your return, inspection takes up to 7 business days. If everything checks out, your refund is issued to your original payment method within 5 business days. Depending on your bank, it may take a few additional days to appear on your statement.
Damaged or defective on arrival
Please inspect your order as soon as it arrives. If anything is damaged or defective, email contact@jugrfit.com promptly with photos or video that include the packaging. We will review it and make it right at no cost to you.
